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Refund Policy

You must be 18 years of age to book hotels on Star City Hotel and to check into any hotels listed on starcityhotel.com

 

  • Your credit card is charged the total cost above at the time of purchase.
  • Prices and room availability are not guaranteed until full payment is received.
  • Failure to check into the hotel will attract the full cost of stay at the hotel being charged to your credit card.
  • Changes or cancellations may result in fees up to the full cost of your stay as per below.

Refund Policy

  • starcityhotel.com issues the refunds within 10 working days from the check-out date, after deducting the charges as per the cancellation policy above.
  • The refunds are issued to the same account from where the payment is made.
  • The refunds can take longer to reflect in your account as it is up to your bank on how soon it processes the refunds.
  • The minimum amount of INR 500 or 10% of the booking amount, whichever is higher will be charged for any cancellations in addition to the hotel cancellation charges.