Terms of Service

Everything you need to know


Credit and Debit Card Policy

  • Star City Hotel accepts cash as a form of payment. All major credit & debit cards are accepted as methods of payment and deposit.
  • We will take an INR 5000 pre-authorization on arrival for possible extras/incidentals you may incur during your stay. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.
  • When checking in to the hotel, we will require the card used for payment to be present along with photo identification.
  • Guests wishing to pay with a debit card may be asked to pay for their stay in full upon arrival, plus an INR 5000 deposit payment per night.
  • Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
  • In the event a different card to the one used for the original booking is presented, for non-flexible advance purchase bookings, a new card must be provided for payment, and the original card used will be refunded. The new card provided must be presented by the cardholder, as the hotel will not accept cards without the presence of the cardholder.

Our Rates

  • All our rates are the best available at the time of booking and are quoted in Rupees, inclusive of GST.
  • Any amendments or additional bookings may be charged at a different rate.
  • All reservations must be paid directly to the hotel at the time of check-in unless pre-paid as an advance purchase. Check-in and check out time is 24:00 pm.
  • Should you wish to extend your departure time, please contact our reception on arrival. Late checkout is subject to availability and may incur a fee.
  • For advanced purchase rates, ‘no-shows will be charged the full amount of their booked stay.

Cancellation Policy

  • Should you wish to cancel your reservation, please call us on 044 2815 5050 or +91 98400 55922. A cancellation reference will be provided.
  • Bookings are non-refundable and non-amendable
  • Payment is taken in full at the time of booking

Payment

  • All major credit & debit cards are accepted as methods of payment and deposit.
  • Any bookings made for seven days or more may be charged in full at the time of booking.
  • When checking in to the hotel, we will require the card used for payment to be present along with photo identification.
  • If the card originally used to book will not be available at the time of check-in, a new card must be provided for payment, and the original card used will be refunded.
  • The new card provided must be presented by the cardholder or the hotel will not accept any cards without the presence of the cardholder
  • All cards presented must be in the name of the person presenting the card.
  • Other reservations must be paid for at the time of check-in.
  • We cannot offer refunds for early departures.

Bedding & Capacity

  • Single Studio Rooms: Two single beds. Maximum capacity: two people.
  • Single Rooms: One single bed. Maximum capacity: two people
  • Double Cot Rooms: One single bed. Maximum capacity: two people
  • All rooms can accommodate one child.

Children & Extra Beds

  • Children under 12 years old stay free of charge when sharing bedding available in the room. All rooms that can accommodate one child.
  • Photo identification is required upon check-in.
  • Each room must have at least one guest who is 18 years of age or older. This applies to bookings inclusive of the adult(s).

Guest’s behavior

  • Guests are requested to conduct themselves appropriately at all times.
  • Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offense to other guests or our members of staff.
  • We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached.
  • Where this is the case shall have no obligation to refund you for lost accommodation, other services, or any other loss or expense incurred.

Pets

No pets are allowed in the hotel.

Smoking Policy

Star City Hotel is a smoke-free hotel, with smoking permitted anywhere within the rooms.

Website Hyperlinks

Star City Hotel accepts no liability for websites accessed via hyperlinks on our own website, or for any transactions completed on those sites.

Group Bookings

Bookings for 10 people or more will be considered as a group booking, including any individual bookings that are booked to accommodate groups. Contact the group’s department at reservation@starcityhotel.com or +91 44 2815 5050 / +91 98400 55922.

Lone Traveller Policy

We never disclose a guest’s room number when checking in, the information is provided to the guest discreetly

Hotel Security

  • Every guestroom at Star City has a door entry system.
  • Every guestroom door is fitted with a deadlock and self-closing mechanism and has a door viewer for added security purposes.
  • All external rooms are fitted with locks on the window.
  • CCTV is operational throughout the hotel including all lifts and lobby areas on all floors.
  • Security personnel is present in the hotel 24 hours a day. Our reception and guest relations team are also available 24 hours a day.
  • All rooms have bedside lighting controls and in-room safes.
  • Health and safety guidelines are in place for staff. These guidelines also cover non-harassment of lone female guests.
  • We endeavor to implement this policy on every occasion; however, this is subject to availability at the time of booking, force majeure and of the guest informing Star City Hotel that they wish this policy to be applied