Refund and Cancellation Policy

You must be 18 years of age to book hotels on Star City Hotel and to check into any hotels listed on starcityhotel.com

  • Your credit card is charged the total cost above at the time of purchase.
  • Prices and room availability are not guaranteed until full payment is received.
  • Failure to check into the hotel will attract the full cost of stay at the hotel being charged to your credit card.

Changes or cancellations may result in fees up to the full cost of your stay as per below.

Cancellation Policy

  • Cancellations within 24 hours of checking-in and No-Show, will attract the full cost of stay (including taxes) as a penalty charge.
  • Cost of the first night (including taxes) and administrative fee shall be charged for cancellations more than 24 hours before checking in.
  • Partial cancellations made within 24 hours of checking in will attract the full cost of the nights canceled (including taxes) as a penalty charge.

Partial cancellations requested before 24 hours of checking in :

  • If the 1st night is canceled, then the cost of the 1st night (including taxes) and administrative fee will apply as a penalty charge.
  • If any other night is canceled, then no charge (except for administrative fee) for the night(s) canceled.
  • The charge for the same as applicable at the hotel would have to be cleared directly at the hotel.
  • starcityhotel.com shall not be responsible for any such additional charges levied by the hotel other than the room charges.

Refund Policy

  • starcityhotel.com issues the refunds within 10 working days from the check-out date, after deducting the charges as per the cancellation policy above.
  • The refunds are issued to the same account from where the payment is made.
  • The refunds can take longer to reflect in your account as it is up to your bank on how soon it processes the refunds.
  • The minimum amount of INR 500 or 10% of the booking amount, whichever is higher will be charged for any cancellations in addition to the hotel cancellation charges.